Critical Conversations in Healthcare, 3rd Edition (PDF)

By Cheri Clancy
The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised third edition will show you how to:

Communicate mindfully
Interpret body language
Develop a growth mind-set
Work with frustrated families, angry physicians, and uncooperative colleagues
Deal with gossip, harassment, and other tough topics
Successfully address workloads, management styles, and other tricky subjects
Improve the patient experience
Overcome conversation traps

Product Details

Publisher ‏ : ‎ Sigma Theta Tau International; 3rd ed. edition (June 4, 2024)
Language ‏ : ‎ English
Perfect Paperback ‏ : ‎ 306 pages
ISBN-10 ‏ : ‎ 1646481933
ISBN-13 ‏ : ‎ 978-1646481934