OHI-S Patient Communication and Dental Office Management Protocols, Clinical Tips, and Strategies

4 lessons + 1 free (2h 27min)

The latest strategies and protocols for effective dental clinics management and enhanced patient communication!

Within the course you will learn:

– Protocols for attracting and retaining patients

– Protocols to dentist-patient communication

– Strategies to dealing with patient complains

– Strategies to maintain a healthy work-life balance.

Take your communication and clinic management skills to the next level with Dr. Anna-Maria Yiannikos — A renowned expert in the fields of human resources and dental business administration.

The OHI‑S Patient Communication and Dental Office Management Protocols, Clinical Tips, and Strategies program is best for dentists, practice owners, clinic managers, and dental teams who want structured, training in effective patient communication and evidence‑based office management. It emphasizes practical strategies to improve patient trust, case acceptance, workflow efficiency, and overall practice growth.

Who Should Enroll
General dentists & specialists (prosthodontists, orthodontists, periodontists, endodontists) who want to strengthen patient communication and case acceptance.
Dental practice owners & entrepreneurs seeking to optimize management systems and grow their clinic sustainably.
Clinic managers & administrators responsible for daily operations, staff coordination, and patient experience.
Associates & young dentists learning how to build rapport with patients and manage practice dynamics.
Dental hygienists & assistants who play a key role in patient communication and workflow efficiency.
What You’ll Learn
Patient communication protocols: techniques to build trust, explain treatment plans, and increase acceptance.
Office management strategies: scheduling, staff coordination, and workflow optimization.
Clinical tips: practical strategies to integrate communication with clinical excellence.
Team dynamics: fostering collaboration and efficiency among dental staff.
Case‑based lessons: real examples of communication and management challenges with solutions.

+ Topics:

Lesson 1.Mastering Patient Management. Keep Your Energy High and Your Practice Flourishing. Introductory lesson

– The principles of the 80/20 rule. Application in clinical scenarios

– Identify and address problems and concerns of patients to regain control and empower your practice

– The 5 steps of dealing with patient complains

– The 5 steps to solve problems with courtesy and care

– Enhance the ability to understand your patients’ concerns and needs

– Master effective communication. Practical communication skills to engage with patients

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorative dentist, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

Lesson 2.Mastering Patient Management. Keep Your Energy High and Your Practice Flourishing

– The principles of the 80/20 rule. Application in clinical scenarios

– Identify and address problems and concerns of patients to regain control and empower your practice

– The 5 steps of dealing with patient complains

– The 5 steps to solve problems with courtesy and care

– Enhance the ability to understand your patients’ concerns and needs

– Master effective communication. Practical communication skills to engage with patients

– Strategies to setting and maintaining boundaries with your patients

– Promote a professional and respectful environment within your practice

– Strategies to maintain high energy levels and a positive outlook. Manage difficult patients with confidence and poise.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorative dentist, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

Lesson 3.Attracting New Patients. Ingredients to Grow Your Dental Practice

– Challenges dental professionals face in marketing their practice

– Overcome daily obstacles to create a successful growth strategy of your dental practice

– Strategies to establish a consistent influx of new patients

– Strategies to stay ahead of your competition and maintain a thriving practice

– The use of contemporary marketing methods, such as VIP seminars, podcasts, Instagram live sessions, and online reviews, to attract and engage potential new patients

– Protocols for developing the skills and mindset required to excel in both the clinical and business aspects of your dental practice.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorative dentist, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

Lesson 4.Overcoming the Challenges of an Associate Dentist. Work-life Balance

– Techniques for attracting and retaining patients

– Time management skills to help you balance clinical work, administrative tasks, and professional development

– Techniques to achieve optimal efficiency and productivity in your role as an associate dentist

– How to set realistic goals and achieve them

– Deal with the pressures of dentistry, and maintain a healthy work-life balance.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorative dentist, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

Lesson 5.Overcoming the Challenges of an Associate Dentist. Communication Skills

– Staff and patients’ communication skills

– Steps to creating a positive work environment, foster patient satisfaction, and facilitate teamwork within your dental practice

– The 4 essential elements for successful communication

– Powerful words and word choice

– Body language and expression of feeling

– The S.M.A.R.T model to attract more patients and improve patient-dentist communication.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorative dentist, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.