OHI-S Development of an effective Clinic Management System

8 lessons + 1 free (3h 53min)

Build an effective clinic management system and increase the profit of your business in a short period of time!

As a result of completing the course, you will:

– Improve your leadership competencies: correctly assign roles and responsibilities in the team of your dream

– Motivate the team to grow and develop your business

– Learn the tools to attract new patients and retain frequent customers

– Learn how to increase the profit of the clinic / office here and now!

– Learn the tools for creating a systematically running dental business.

The OHI‑S Development of an Effective Clinic Management System course is best for dentists, practice owners, and clinic managers who want structured, training in building and optimizing management systems for dental practices. It emphasizes workflow design, digital integration, and evidence‑based strategies to ensure efficiency, profitability, and patient satisfaction.

Who Should Enroll
Dental practice owners aiming to establish or refine management systems for sustainable growth.
Clinic managers & administrators responsible for daily operations, scheduling, and staff coordination.
General dentists & specialists transitioning into leadership roles and needing management skills.
Early‑career dentists preparing to open or co‑manage a clinic.
Dental assistants & support staff who contribute to workflow efficiency and patient communication.
What You’ll Learn
System design: how to structure workflows for patient intake, scheduling, billing, and treatment planning.
Digital tools: integration of management software, electronic health records, and communication platforms.
Team management: protocols for staff training, delegation, and performance monitoring.
Financial administration: budgeting, reporting, and optimizing revenue cycles.
Patient experience: strategies to improve communication, reduce waiting times, and enhance satisfaction.
Case‑based lessons: real examples of effective clinic management systems in practice.

 

+ Topics:

Lesson 1.Principles of effective clinical work

– The philosophy of the dental clinic

– How to boost your hygiene production

– GROW concept

– Involvement of the team in the work of the clinic

– Principles of solution to problems in a team

– Physical exercises to maintain team productivity: the benefits of stretching

– Team member effectivness: keeping score

– The importance of accountability in the effective work of the clinic.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

Lesson 2.Building productive teamwork. Introductory lesson

– The Dunning Kruger effect

– Ladder of patients success

– Team member ladder of success

– The typical day vs the productive day

– Problems caused by a lack of accountability.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

Lesson 3.Building productive teamwork

– The Dunning Kruger effect

– Ladder of patients success

– Team member ladder of success

– The typical day vs the productive day

– Problems caused by a lack of accountability

– Plan to increase the clinic’s profit

– Advanced membership network.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

Lesson 4.Increasing patient loyalty

– Methods of communication with the patient:

– emails and letters

– text and phone

– monthly newsletters.

– Ways to attract new customers

– Standard of dental examination

– Patient journey timeline: common oral health expectation at every stage of your life

– The oral health map:

– basic vs enhanced recare

– beyond brushing program

– needs based scheduling

– breadcrumbs.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

Lesson 5.The oral health map: standard of care

– A paradigm shift: enhanced vs basic recare

– Membership-collection growth wheels

– The best practice in town formula

– Gum health treatment plan checklist.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

Lesson 6.Principles of building a relationship with a patient

– Big picture and smile focus: how to understand the real goal of the patient?

– Presentation of the treatment plan to the patient:

– hard case presentation

– soft case presentation.

– The DTV daily sheet

– How to explain to the patient the need for treatment

– How to motivate a patient not to delay the treatment.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

Lesson 7.Сare acceptance MAPSS

– Сreating emotional contact with the patient

– Primary visit: important aspects in communication with the patient

– Errors in the work of the clinic

– Problem patients

– Four key for a successful dental practice

– MAPSS: checkout process

– Customer Service: why is it important?

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

Lesson 8.Memberships done wrong

– Poor ROI: hygiene ”loss leader”

– Sounds too much like ”insurance”

– Not promoting it internally and externally

– Not knowing the lifetime value of your patient

– Not knowing your numbers

– Flat rate discounting

– Not making it look professional

– Thinking your patient is too sophisticated

– Worst of all Being Boring!

– Are you tapper or listener?

– Problems in dentistry: tactics for effective work of the clinic

– The PrePaid Practice concept

– Think IPV individual Patient Value.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

Lesson 9.Recommendations for the effective clinic activity

– COSTCO: how to apply it in a dental practice

– Discounting plans

– Membership template

– 5 things to boost your cash profits now

– How much to pay hygienist?

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.