Customer Service For Professionals In Health Care: Key Behaviors That Enhance The Patient And Family Experience (AZW3 + EPUB + Converted PDF)

By Wendy Leebov Ed.D.
Providing great customer service in healthcare is an ongoing challenge.This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups.Customer Service has the concrete skills that can lead you and your team to significant progress.
Product Details

ASIN ‏ : ‎ B0098LX2AW
Publication date ‏ : ‎ September 9, 2012
Language ‏ : ‎ English
Simultaneous device usage ‏ : ‎ Unlimited
Screen Reader ‏ : ‎ Supported
Sticky notes ‏ : ‎ On Kindle Scribe