COLLABORATE is the professional case manager’s guide to the implementation of a competency-based practice – an approach vital to high quality and cost-effective patient care. This practical book identifies and defines the categories of competence that drive positive outcomes for the patient, organization, and – most importantly – for the case manager.

The book is presented in four sections that

(1) provide the rationale for a competency-based approach;

(2) identify and describe eleven competencies, one for each letter of COLLABORATE; 

(3) review how the competencies benefit the case manager and organization; and

(4) considers the future of case management practice.

Not only is COLLABORATE an indispensable resource for the case management professional who aims to improve his/her level of practice excellence, but it also empowers anyone tasked with improving a patient’s health care experience and quality of life. It provides the tools necessary to transform practice from task orientation to one that drives positive outcomes.