Spear-Difficult Conversations in the Operatory for the Hygienist: Mastering Patient Communication

Instructor: To be determined

Introduction

Conversations between a hygienist and a patient can range from casual chatter to awkward or tension-filled exchanges. Spear’s course, “Difficult Conversations in the Operatory for the Hygienist,” aims to tackle the latter. It delves into the conversations that can cause anxiety or discomfort, even for seasoned hygienists, and provides actionable solutions for improving dialogue and patient relations.

Course Analysis

This course hits the nail on the head by identifying common conversations that generate anxiety or uncertainty in the operatory. It goes a step further by offering precise verbiage and communication strategies that hygienists can utilize to defuse tension and foster a more comfortable environment. The role-playing exercises are especially useful in allowing participants to practice these new skills in a simulated setting.

Key Features

1. Identification of Problematic Conversations: The course shines a spotlight on the types of conversations that typically cause issues, offering a base for improvement.
2. Practical Verbiage: Clear, respectful, and specific language recommendations are provided to optimize patient interactions.
3. Role-Playing Component: Practical application of theory through role-playing exercises makes this course particularly impactful.

Learning Objectives

1. Identifying Conversations: Recognize conversations that typically elicit discomfort between the hygienist and the patient.
2. Effective Verbiage: Learn the specific words and phrases that can create a more comfortable conversational environment.
3. Role-Playing for Skill Enhancement: Engage in role-playing to understand the importance of preparation for difficult conversations.

Target Audience

This course is geared toward dental hygienists who have faced awkward or difficult conversations in their practice and are looking for ways to navigate these interactions more smoothly.

Personal Reflection

I found the role-playing component of this course particularly enlightening. It offered an immediate, tangible way to apply the concepts taught, making the learning experience much more valuable.

Conclusion

For dental hygienists seeking to improve their patient communication skills, especially in challenging situations, “Difficult Conversations in the Operatory for the Hygienist” is an invaluable resource. The course offers a unique blend of theory and practical application that empowers dental professionals to conduct more effective and less stressful interactions with their patients.

Course Rating and Review

⭐⭐⭐⭐⭐

With an excellent blend of theoretical knowledge and practical application, this course is a must for any dental hygienist looking to enhance their communication skills. Highly recommended!

Course Presenter

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Trisha O’Hehir

R.D.H., M.S.

Release Date:07/06/2015

Review Date:07/06/2021

Expiration Date:07/06/2024