By Kirstin Börchers

Medical care that is based on the well-being of people, combined with a culture of success – this is where the future lies. The COVID-19 pandemic in particular has shown how important quality and efficiency are in terms of patient well-being in hospitals. Quality management and lean management can benefit from each other and both have the potential to form a successful integrated management system together. In their development, both DIN and LEAN focus on the process-oriented approach for more quality, the need for continuous improvement and efficient work.

This book provides numerous impulses for successful cooperation in the sense of “DIN meets LEAN”. After an introduction to the underlying theories, two chapters on the lean philosophy and DIN EN ISO 9000 quality philosophy in hospitals follow. The fact that the two philosophies are “universal attitudes” is made clear by the examples “South Pole Pole Race” and “Mountain Rescue”. They are also lessons in leadership and lean leadership. The 25 established and successful working methods for evaluating and improving quality, efficiency and patient well-being in the hospital with clear examples in the “Best Practice” chapter can be implemented immediately.  

Product Details

• Publisher ‏ : ‎ Springer Gabler; 1st ed. 2021 edition (May 21, 2021)
• Language ‏ : ‎ German
• Digital eBook ‏ : ‎ 187 pages
• ISBN-10 ‏ : ‎ 3658315989
• ISBN-13 ‏ : ‎ 978-3658315986
• ISBN-13 ‏ : ‎ 9783658315986
• eText ISBN: 9783658315993